Volunteer Greeter
Supervisor: Membership Director
Prerequisites:
·
Must be at least 18 years of age
·
Must attend YMCA University
·
Must attend First Aid/CPR and Child Abuse Prevention
trainings
·
Commit to a regular schedule as determined with the
Membership Director
·
Must have good interpersonal skills
·
General office skills preferred
Core
Competencies:
1.
Supports the Mission, Vision and Direction of the YMCA:
Understands and supports the mission of the YMCA; displays the YMCA
values; displays flexibility and accepts change; is willing to try
new methods and make suggestions; shows a strong commitment to the
YMCA; conveys enthusiasm for the YMCA and his/her work.
2.
Builds Community: Understands and
embraces the role of volunteers; helps members and participants make
connections to others and to the YMCA; rising in achieving the YMCA
mission.
3.
Provides a Quality Experience for Members,
Participants, Internal Customers and Others: Possesses the
ability to deliver outstanding experiences for members,
participants, internal customers and others; builds warmth and is
supportive to provide service that will exceed expectations;
responds to concerns and prompt resolution; looks for better ways to
serve and involve members, participants, internal customers and
others.
4.
Works Productively: Demonstrates responsible
actions; consistently performs duties in a safe and conscientious
manner within the agreed up on timeframe; follows standards,
policies, and procedures; is reliable and consistently punctual;
actively participates in staff meetings, required trainings, and
other work related activities; uses good judgment; uses YMCA
resources appropriately and efficiently.
5.
Uses Effective Personal Behaviors/Communicates
Effectively: Treats everyone with courtesy, respect and
consideration; displays integrity; listens actively and genuinely;
communicates in a clear and pleasant manner; embraces differences
among people; demonstrates an active willingness to learn and grow;
accepts constructive criticism; works cooperatively as a team
leader.
General/Specific Responsibilities:
The
volunteer greeter will greet members as they enter the
facility. The volunteer greeter will make sure that all members
have their ID and that community participants have their guest
pass. The volunteer greeter will check guests in and provide
general information on an as needed basis.
Volunteer Training:
1.
YMCA University
2.
First Aid/CPR
3.
Child Abuse Prevention
Skill Development and Progression:
1.
For volunteers interested in becoming paid staff, meet with
Program Director to develop a course of action.
2.
Attend staff meetings/trainings as required by membership
director.
Program Development:
1.
Provide prompt and courteous service to current and
prospective members and guests.
2.
Respond to member concerns.
3.
Support the mission and philosophy of the YMCA and reflect
these principles in your actions and promotion of all YMCA programs.
Effect on End Results:
Volunteers will be an integral part of helping members feel
connected to the YMCA while adhering to the principles and
purpose of the YMCA mission, thus building strong kids, strong
families, and strong communities.
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